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We are aware that some clients are experiencing continued downtime.  The RAID array has failed on this server and we are in the process of restoring it at this time.  We are acutely aware of the inconvenience this has caused you, and we are doing all we can to ensure a timely solution.  

We had hoped to have this problem resolved by now, however the issue runs a bit deeper than initially anticipated.  We will be working around the clock until this is resolved. We do not have a timeline that we can report to you at this time.

We are experiencing extremely high ticket volume as a result of this and this is causing a bit of a backlog, if at all possible, do not submit a ticket.  We will post updates on this page as they become available.  We are deeply sorry for the inconvenience.

Please be sure to submit the correct ticket type. You can select a level of urgency as you create the ticket. We will respond as soon as possible to all inquiries.

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